Case study on apps for the Food & Drinks sector

Nando’s – Mobile app use case

The app reduce queue wait times by 15%, increased customer advocacy, began the mobile ordering system and organised global rollout

Nando’s is a well known South African fast-casual restaurant chain known for its Portuguese style flame grilled peri-peri chicken, which features a unique marinade made from the fiery African bird’s eye chilli, lemon, and garlic.

Our involvement

We worked with Nando’s on their first mobile app and helped them to be a leader in the early app space. We took their designs they had done for print magazines and their website and helped them realise this in their new mobile app that we built for iOS and Android.

What are the key results

• 15% reduction in queue times – With the mobile menu and notepad, queue times were reduced at busy times as users can easily get food orders from their friends to the till staff – reducing wastage and speeding up the throughput of diners
• Increased Customer Advocacy – With great social features like Chat Roulette, the app and it’s customers helped Nando’s stand out as a cool brand
• Mobile Ordering – Nando’s was a key front runner in the mobile ordering space. Users can order takeaways direct from the native mobile app. This was eventually folded into the Just Eat / Deliveroo experience
• Global Rollout – The app was rolled out globally, having to take into consideration a lot of local and national compliance standards (such as sugar tax, drinking laws etc.).

Pepsi / Benchmax – Compliance and Competency use case

Built an app to reach front line factory workers – tracking their compliance and competency levels, improving efficiency, productivity and quality

Benchmax is a competency, compliance and risk app targeted at the food and drink sector and used by thousands of Pepsi staff global.

The app provides Pepsi’s operations teams with insight into the performance of people, processes, and assets against standards across their organisation.

With self-assessment and verifier grading, Benchmax provides comparative scores against specific tasks. This helps to focus improvement drives for focused training or best practice enhancement.

Our involvement

We created a 24/7 training tool for from the ground up in the form of a mobile app for iOS and Android that would allow their user’s to work offline and remotely and sit alongside Benchmax’s existing web platform.

What are the key results

• Remote Signoff SOP / SWP Assessments – The app allows for assessors to request, assign and action remote SOPs and SWP assessments – allowing the ability to work remotely and offline
• Best practice 24/7 – By putting best practice into the pockets of the workforce 24/7. -reducing the number of incidents due to “didn’t know” or “forgot”
• Activities – Daily activity reminders – ensures the right person, does the right job at the right time
• Compliance Checks – the ability to do risk, compliance and competency checks directly from your pocket – resulting in 40% increase in uptake and ensuring skills are always up to date
• Action Tracker – full cycle training – ensures failures lead to actions which lead to retraining. The app contains a messaging service for assessors and workers to have a dialog

Why choose us?

Operational Efficiency

We know how to streamline processes like stock tracking, staff scheduling, or order management. We build tech to directly reduce headaches behind the scenes.

Budgets

Food and Drink companies are often under tight budget constraints and need to prove direct value

Compliance apps

We are experienced in the various regulations required in the food and drink industry and how those match with the App Store rules

Front of house apps

The front of house apps we build can directly drive loyalty and repeat sales through features like personalized offers, rewards, and direct communication channels

Fully Customisable

In-house bespoke development team to tailor the project to suit your specific need and your company workflow

One fixed cost

Available as a one-off fixed cost with unlimited users and full control of your own branded system. Or let us manage the system for you.

Integrations

Our systems can easily be integrated into your existing management systems, like Sage, ERP’s, Couriers, Workday etc.